Frequently Asked Questions

Has my order shipped and/or when will my order ship?
Orders normally ship within 24 hours after having been received. All orders received after 3 PM on Friday’s or on an USPS holiday will either be shipped on the following Monday or on the first day after the USPS operations resume after a holiday. Depending on the ‘ship to’ location and/or the actual order date all orders will be shipped from either our headquarters in Cedar Falls, Iowa or our satellite office in St. Petersburg, Florida For ‘Ship To’ mailing addresses in the USA, and depending on which USPS shipping method you’ve selected, you should allow 2-5 business days for delivery. For international customers - allow 7-10 business days for delivery - via the USPS and your country’s mail delivery system.

How do I track my order?
The USPS doesn’t offer ‘real-time’ tracking services like UPS & FedEx. If, after 2-5 business days you have not received your order please feel free to contact us for shipping / delivery information. If by chance you made an error when trying to place your order you WILL NOT receive an email confirmation. Always double check your SPAM FOLDER for your order confirmation email before contacting us as it may have gone there vs to your INBOX.

My order never arrived.
If you have received an email confirmation reflecting your order details but your order has not arrived after a reasonable length of time please contact us via email. We will check the status of your order (if we actually received it) and we can then check the USPS website to find out the exact status of your order.

An item is missing from my order/shipment.
Please contact us via email or phone and we’ll determine what the problem was and what the appropriate solution should be.

How do I create an account and is it required?
If you’d like to create an account you’re certainly welcome to do so but it isn’t required. Customers can simply click on Create and Account in the top-right corner of the Home Page or down at the bottom of the Home Page. Customers can complete the purchasing process by simply proceeding as a guest. Wholesale customers that make purchases on a regular basis might find it convenient to create an account to streamline their checkout process.

How much is my shipping?
Your USPS shipping charge is based on the $ value of your order, the ‘ship to’ country, and the shipping service that you select during the checkout process. Your shipping charge will be calculated and reflected on the Shopping Cart prior to you having to commit to or complete the purchasing process. We’ve used the USPS for all of our orders for over 15 years and its proven to be a very reliable and cost effective for our customers.

NOTICE: The COVID-19 virus has apparently effected the governmental 'mail delivery services' in several foreign countries.  We apologize for the inconvenience - but it's obviously nothing that we can control.  If we need to cancel your order because of the COVID-19 issue we will notify you and refund your payment.   

Can I return my product? If so, how do I do that?
We’ve only had 3 orders (products) returned in 15+ years and we’ve issued a full-refund of the price that was paid for the product(s). The only things we require are that you contact us to inform us of your plans to return the order (so we can provide the correct mailing address to you), that the product(s) be undamaged and still in ‘new condition’ and then returned to our office within 2 weeks of the purchase date. After we receive it we’ll inspect it and if its in ‘new condition’ we will contact you to inform you that we will initiate an electronic credit to the same credit card that was used for the original purchase.

I received the wrong product(s).
on occasion we’ll make a mistake and ship the wrong product or an incomplete order. Customers have also been known to place an order for a product other than what they thought they were ordering. Mistakes happen...and it’s not a big deal! If a mistake is made on an order just call us and we’ll review what options we might have and figure out how we can solve the problem in a fair and timely manner.

Do you ship to my country?
We ship globally on a regular basis but we don’t actually ship to every country in the world (for reasons that are usually out of our control). If your ‘bill to’ address is outside of the USA your ‘ship to’ address will need to be the same or your order will be deleted and we will send you an email informing you of your mistake and our corresponding actions. If your country is not listed on the scroll-down ‘Country Menu’ that you’ll see during the checkout process we unfortunately don’t ship to your country. Sorry about that!

What are my payment choices?
Payments can be made with American Express, Visa, Discover, and MasterCard credit cards or via PayPal.

Will I have to pay any sales tax?
No, at this time we are not required to charge sales tax.

How will your charges appear on my credit card statement? is a dba division of Egli & Associates, Inc. Your credit card statement should include the date of your purchase, some version of Egli & Associates, Inc., and the total $ amount of your order.

When will my credit card be charged?
We assume that your credit card will be charged as soon as your on-line order processes. You may wish to check with your credit card company and/or PayPal to get more details on this.